RETURNS POLICY
Return & Refund Policy
1. Items which were received within 14 days.
2. The returned items must be unopened with the original packaging, or in good condition. We will not consider a returned item which has been opened, damaged or in any way altered.
3. We do not accept returned items which you send directly back without first checking with us.
4. You are responsible for the shipping costs of return.
5. After-sale warranty is 14 days after the parcel has been obtained (according to logistic information).
The product’s quality problems (ripped, incomplete, shriveled, etc) are found within the after-sale warranty, please contact us immediately and give us clear pictures of the defective product. After checking we can replace it.
Please don’t throw out the contact lenses and the packages of lenses before you problem is solved. We have several different packages, while the color of the lens from different packages may be different.
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Notice:
1. Before you open them, please check whether the items are damaged or in the wrong color.
2. Only one-time privilege after-sale for each order.
3. Replace, return or refund is not available if the color is not what you expect/want when the product is correct or if the parameters you have ordered are not suitable for your eyes.
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